Terms & conditions

General Terms and Conditions of the online store Aja-lina.si

The General Terms and Conditions of the online store are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), the EU General Data Protection Regulation and the Electronic Communications Act (ZEKom-1).

The online store (hereinafter referred to as the »online store«) is operated by Aja-Lina d.o.o., Koroška cesta 65, 3320 Velenje, registration number: 5362946000, tax number: SI37748475, which is also an e-commerce service provider (hereinafter also the seller or  Aja-lina d.o.o.).

The General Terms and Conditions determine the operation of the online store, the rights and obligations of the users and the online store, and regulate the business relationship between the online store and the customers.

The buyer is bound by the general terms and conditions in force at the time of the purchase (online order submission). The user is reminded of the general terms and conditions at each order placement and agrees with familiarity with them.

Types of users

Purchase of items in the online store is possible without registration and signing up into the online store www.aja-lina.si.

Access to information

Aja-Lina d.o.o. is committed to providing buyer the following information prior to being bound by the contract or offer:

Company information Aja-Lina d.o.o. (company name and registered office, registration number),

Contact information that enables users quick and effective communication (e-mail, phone),

Essential characteristics of the products,

Product availability (every item offered in an online store should be delivered within a reasonable time frame),

Conditions of product delivery (beside the method, place and time of delivery),

Prices, which must be clearly and unambiguously specified and must show, whether they already include taxes, transport costs and other charges, and the time of validity of this information,

Method of payment and delivery or fulfillment, and the time of validity of this information,

Validity of the offer,

Period of time within which the withdrawal from the contract is possible and conditions for withdrawal (description of the right to withdraw in accordance with Art. 43 ZVPot); in cases, where buyer is not entitled to withdraw from the contract in accordance with Art. 32 ZVpot, he/she is explicitly informed thereof),

An explanation of the complaint process, including any contact information or customer contract information.

Product offer

Due to the nature of the online business, the product offer of Aja-Lina d.o.o. is frequently updated on the website www.aja-lina.si.

Prices in the online store are shown as Prices. Prices are defined by the seller and are valid for the purchase through the online store Aja-Lina d.o.o. at the website www.aja-lina.si .

Order placement

Purchase agreement between Aja-lina d.o.o. and customers at the online store website  www.aja-lina.si is confirmed in the moment, when the online store of the company Aja-Lina d.o.o. sends the buyer the first e-mail about the status of his/her order (titled: Your online store order). From that moment on all prices and other terms are fixed and apply to both the seller and the buyer.

The purchase contract (i.e., the first electronic order status e-mail) is stored electronically on the server of Aja-lina d.o.o.

Payment methods

The online store offers the following payment methods:

payment with credit card – pay pal

payment by pro forma invoice.


The seller encloses an invoice to the buyer upon delivery of the ordered items. The invoice specifies the price and all costs associated with the purchase. The buyer is obliged to check the correctness of the data on the issued invoices. Subsequent complaints are not taken into account.


The same price applies for all users of the online store at the website www.aja-lina.si. All prices include VAT, unless explicitly stated otherwise.

Prices are valid at the time of order placement and do not have a predefined validity. Prices are valid in case of payment with the stated payment methods, under the above stated conditions.

Despite the enormous efforts to ensure the most up-to-date and accurate information, it may occur that the price data on the website is wrongly stated. In this case, or in case the item price changes during the processing of the order, the seller will notify the buyer and allow the buyer to cancel the purchase.

Discounts, promotional codes, etc. do not add up. Individual item discounts and promotional codes do not add up.


1. Your online store order

After placing an order, the buyer receives and e-mail notification that the order has been accepted. The seller inspects the order, checks the availability of the ordered items and either confirms or rejects the order. If rejected, the buyer is informed of the reason for such action.  The seller may call the buyer at his/her contact telephone number to verify the information or to ensure the accuracy of the delivery. The seller informs the buyer of the up-to-date information regarding the delivery of the ordered items via e-mail. If the delivery time is very long and the buyer does not wish to wait for the delivery, the buyer can inform the seller about its withdrawal from the order. The seller assumes no responsibility for any damage that may result from prolonged delivery times or from failure to deliver the items.

2. Order has been shipped / Order is ready for pick up

The seller sends out or prepares the item for personal pick up within the agreed deadline. The buyer is informed on the shipment of items by e-mail. The seller also informs the buyer about the policy of withdrawing from the contact, where to turn in case of delivery delay and where to turn in case of complaint, via e-mail.

In case the buyer decides to cancel the order in due time, he/she must immediately inform the seller via e-mail ajalina@aja-lina.si.  In case of already shipped order, the buyer can reject the shipment at the delivery service.

Purchase for legal entities

Legal entities cannot make purchases through the online store at www.aja-lina.si.  Legal entities must contact Aja-Lina d.o.o. directly in order to make a purchase  at ajalina@aja-lina.si or via phone 03 897 10 80.

The right to withdraw from the contract

The buyer (applies only for natural persons who acquire an item for purposes outside their own gainful activity) has the right to inform the seller within 14 days of the received products that he/she is withdrawing from the contract without stating the reason for such decision. The deadline shall commence one day after the date of received products.

The buyer informs its withdrawal from the contract at seller's e-mail address: ajalina@aja-lina.si.

In case of withdrawing from the contract, the buyer has to return the items by mail to the seller's address: Aja-Lina d.o.o., Koroška cesta 65, 3320 Velenje or returns it personally to the pick-up point at the registered office.

The return of received items within the termination period is considered as a notice of withdrawal from the contract.

The buyer has to return items to the seller undamaged and in unchanged quantity, unless if the item is destroyed, defective, lost or its quantity reduced without the buyer's fault. The buyer cannot freely use the items until the withdrawal of the contract’s deadline.

The buyer may inspect and test the items to the extent necessary to determine the actual condition of the items. Testing an item that deviates from the above stated is considered to be an article of use, which means that the buyer thereby loses the right to withdraw from the contract.

The only cost, incurred by the buyer in connection with the withdrawal from the contract, is the cost of returning the items (which, if shipped, is charged according to the price list of the delivery service and depends on whether it is considered a shipment/package/cargo). The item must be returned to the seller within the 30 days from sent notice of withdrawal from the contract (purchase).

The buyer does not have the right to withdraw from the contract in such case, where the item was made according to the exact instructions of the buyer and adapted to his personal needs, which by its nature is not suitable for return.

Repayments will be repaid as soon as possible and no later than 15 days after receiving the notice of withdrawal from the contract. In order to ensure the certainty, accuracy and timeliness of the return and to provide records of payments, the customer will receive the refund exclusively to his/her transaction account. Cash refunds are not possible!

In exceptional cases, when items are not returned in accordance with ZVPot, we can offer the buyer the item with the appropriate compensation, which is determined by the record upon return. Reduced redemption is taken into account when the buyer confirms such conditions by e-mail. The buyer uses the given redemption exclusively when ordering another item of equal or higher value.

The right to a refund in case of material errors is more closely regulated by the provisions of the Consumer Protection Act (unofficial consolidated text).

A clerical error

When is the mistake clerical? When:

an item does not have the characteristics necessary for its normal use or for trade,

an item does not have the characteristics necessary for the specific use, for which the buyer is buying it, but was known or should be known to the seller,

an item does not have the characteristics and qualities that were explicitly or tacitly agreed upon or prescribed,

the seller has delivered an item that does not match the sample or model unless the sample or model was shown for notice purposes only.

How to check adequacy of an item?

It shall be checked with another, flawless item of the same type, and at the same time according to manufacturer's declaration or declaration on the item itself.

How to enforce a clerical error?

The buyer has to notify the seller of any material defects, together with a detailed description of the error, at his own expense, within a legal deadline and at the same time allow the seller to inspect the item.

The right to claim a clerical error on an item is more closely governed by the provisions of the Consumer Protection Act.

Acceptance of items, returned from warranty treatment or clerical error

The buyer is obliged to take over an item, which he/she has delivered to the seller for warranty or other consideration, after the completion of the treatment.

The seller sends a return notification to the buyer to pick up the item. The buyer is obliged to pick up the item within 14 days from the date of notification.

If the buyer does not pick up the item within the given deadline, the item is handed over to the seller at its address for safekeeping. The seller keeps the item in its warehouse for up to 6 months from the date of notification. The seller is entitled to reimbursement of all storage costs (1 € per day) during this period, as well as the right to reimbursement of all costs necessary to preserve the item.

After the expiration of 6 months from the date of notification the seller may sell the item through the online store. The amount of the purchase price, after the deduction of the sales costs and other costs of the seller, shall be transferred to the buyer. If the value of the item is insignificant, the seller may donate it to a charity. In this case, no refund is due to the buyer. The seller informs the buyer about the intended sale or donation of the item 15 days before the expiry of the 6 month storage period. After the sale has been made the seller informs the buyer on the achieved price and the amount of costs and the transfer of the rest of the purchase price to the buyer's transaction account.

Returned items with open packaging

Returned items are the items, returned to Aja-Lina d.o.o. with no defects (damaged packaging, scratches and other damages to the product, etc.), which can be sold further on.

The type of defect or condition of the item is stated in writing for each item (both in the item description and in the invoice). Returned items are inspected in Aja-Lina d.o.o. In case of returning a damaged product, the buyer is not entitled to a refund.


Post of Slovenia is the contractual partner for the delivery of the seller's shipments, yet the seller reserves the right to choose another delivery service if the order can be fulfilled more efficiently. 


The seller uses appropriate technological and organizational means to protect the transfer and storage of personal information and payments.

Protection of personal data

To read about protection of personal data on the website, click Privacy policy.


The seller will contact the user through the remote means of communication unless explicitly opposed by the user, and in accordance with the provisions of ZEKom-1.

Promotional e-mails from the seller will include the following:

it will be clearly and unambiguously labeled as advertising messages,

sender Aja-Lina d.o.o. will be clearly visible,

various campaigns, promotions and other marketing techniques will be labeled as such. The terms of participation will also be clearly defined,

showing a clear way to unsubscribe from receiving promotional messages.

If the customers wish not to receive advertisements, Aja-Lina d.o.o. will explicitly respect their wishes.

Advertisements from Aja-Lina d.o.o. will be clearly visible and separated from any sweepstakes and competitions.

Limitation of liability

The seller works its best to ensure the information published on the website is up-to-date and correct. However, the properties of the items, delivery times or prices may change so quickly that the seller fails to correct the information on the website on time. In such case, the seller will notify the buyer of the changes and allow him/her to withdraw from the contract or to replace the ordered item with another one.

The seller can only withdraw from the contract if a manifest error is found (Art. 66 of the OC). An error is considered to be a manifest error if the essential characteristics of items are changed or all errors, which are considered to be decisive in trading or crucial, according to the customers and would not be confirmed by the seller, if known. This also includes obvious price errors.

Complaints and disputes

Aja-Lina d.o.o. complies with applicable consumer protection legislation. Aja-Lina d.o.o. endeavors to fulfill its duty to provide an effective complaints system.

In case of any issues the buyer can contact the seller via telephone at 03 897 10 80 or by e-mail at ajalina@aja-lina.si. The complaint can also be submitted via e-mail ajalina@aja-lina.si. The procedure of handling the complaint is confidential.

The seller is aware that an essential feature of consumer disputes is the disproportion between the economic value of the claim, the required time, and the costs involved in resolving the dispute, which is also a major obstacle for the buyer not to bring the dispute to court. For that reason, Aja-Lina d.o.o. will work its best to resolve any disputes by mutual agreement.

We wish you a pleasant shopping!



Over the past 30 years we have built up many successful business relationships and equipped many kindergartens, schools, hotels and shopping centers with our equipment.